Beyond Customer Service
September 10th, 2008 | by tangenghui | published in Book Chapter Review, Essential Planning, Mentoring, Personal Development
The days of “customer service” as the standard of excellence are long gone. In today’s competitive market, the only way to get ahead (and sometimes, the only way to survive) is to go beyond customer service to customer satisfaction. The best way to prevent the customer or prospect from becoming unhappy is to provide excellent [...]
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