Free PA Insurance for GrabHitch Riders

Grab, Southeast Asia’s leading ride hailing platform, recently announced that they will extend their Group Personal Accident Insurance (PAI) to all GrabHitch riders at no extra cost. The PAI for GrabHitch riders complements the personal motor insurance purchased individually by GrabHitch drivers.

GrabHitch is a social carpooling platform under the Grab platform, powered by everyday drivers, who are non-commercial, giving you a lift along the way to cover their petrol costs.

Reasons to GrabHitch

First introduced in 2015, GrabHitch is a rapidly growing carpool service that enables regular car owners to give fellow commuters a lift. Commuters choose GrabHitch for the following reasons:

  • Carpool for a greener future: Fully powered by everyday commuters, GrabHitch fares are not-for-profit. GrabHitch drivers go the extra mile because they believe carpooling is central to a green car-lite Singapore.
  • Community-building through carpooling: GrabHitch fosters community building and is a fun way for people to get to know those who live, work and play in the same neighbourhoods. Close to 80 per cent of GrabHitch drivers are working professionals who enjoy the social interaction and playing a part in contributing to a green future.
  • Perfect for those on a schedule and budget: GrabHitch rides can be scheduled in advance, giving commuters the certainty of a ride when they need one. As GrabHitch fares are not-for-profit, riders contribute a minimal sum as a way of sharing the cost of the journey with the driver. Fares are capped at $17, even if you travel from one end of of the island to the other.
  • Covered on every ride: Grab’s PAI for GrabHitch riders provides an additional layer of coverage to complement GrabHitch driver’s personal motor insurance. With this blanket coverage, riders can travel with greater peace of mind whenever they GrabHitch.

For those thinking of carpooling via GrabHitch, you can hitch a ride with a peace of mind and it would be good for community building and networking too!

* Information courtesy of Grab and Teneo Blue Rubicon *

Grab celebrates 5th Anniversary

Grab recently celebrated their fifth anniversary milestone on 5th June 2017. They have also launched a “Moving SEA Together” report, highlighting the company’s growth across Southeast Asia. I had been following on their progress and expansion in the past year since Echelon Asia Summit 2016 and got to know them more from then on. Their progress, updates and expansion are pretty remarkable and amazing in this short period of time. From my coverage of Grab after Echelon Asia Summit 2016, I shared a few of their updates, progress and expansion over this period of time.

Grab today has up to 2.5 million rides daily, the largest ride-hailing platform, thus making them the preferred app for drivers and passengers use in Southeast Asia. Grab is now in 55 cities across Southeast Asia and their app has been downloaded onto over 45 million devices, a growth of 3X from June 2016.

The expansion of Grab goes beyond ride hailing, with their build up of their consumer platform that encompasses transport and mobile payments. GrabPay, their proprietary mobile payments solution is projected to grow even bigger than before. This expansion would be a very interesting development and I am keen to observe how fast and far it can grow.

GrabNow

A new service, born from Grab business innovation, that digitises the street hailing experience. This new service would first be available in Jakarta, passengers can flag down a GrabBike driver on the street, book a ride with the same driver immediately and pay via the Grab app.

I would like to share the following key information and details from their “Moving SEA Together” report:

“As Grab’s business has grown, the scale of problems we are solving has grown with it. We are an active contributor to solving Southeast Asia’s fundamental issues: congestion, jobs, trust in and access to the digital economy. These issues affect SEA’s long-term economic growth and Grab is very much committed to investing in our region. The only way to make meaningful long-term impact is to be laser focused on the important, everyday services to consumers: a more efficient transport network and wider access to cashless payments.

The ‘Moving SEA Together’ report is so meaningful to my co-founder Ling and I, because it affirms our belief that a homegrown startup can make a difference in the world, as long as we focus on doing the right thing. Every decision we make is guided by how best we can solve a local problem, and how it will benefit people and the wider community. We’ve been blessed with help from so many people – fellow Grabbers, drivers, agents, customers and investors – who put their faith in us, and encouraged us to always work towards big audacious goals. You can call us crazy, but perhaps Grab is a place for people who believe that what they do will improve lives through technology,” said Anthony Tan, Group CEO and Co-founder, Grab.

Report Findings: Five Years of Moving SEA Together

The ‘Moving SEA Together’ report shows how Grab has built a track record of solving local problems over the last five years, and changed its drivers’ and passengers’ lives in meaningful ways.

  1. Making commuting easier and safer for passengers

On average, Grab commuters reach their destinations in less than half the time (52% reduction in travel time on average) compared to public transport options in their cities. The greatest time-savings come from the Philippines (70% reduction in travel times) and Indonesia (64%), with both countries having thriving – yet highly congested – capital cities. With Grab’s new GrabNow service, passengers can shave even more time off their commute.

Grab has also made commuting safer for its millions of passengers by consistently raising the bar for safety in the ride-hailing space. Grab traffic accident rates are on average 5 times lower than the country average, with those numbers jumping up to 6 times safer in Vietnam and Malaysia. This focus on making transport more convenient and safer in SEA’s rapidly developing cities has resonated with people, with the number of Grab app downloads growing 360% year-on-year since 2013.

  1. Improving drivers’ earning potential

Grab driver-partners earn on average one-third (32%) more on a per hour basis compared to average worker wages across all of Grab’s markets. Driver-partner incomes have been strongest in Vietnam (55% more than average wages), Malaysia (48%) and the Philippines (35%). With 70% of Southeast Asians still lacking basic internet access[1], the Grab app with Grab micro financed phones made it possible for many driver-partners to first experience the power of the internet – bridging the digital divide. Grab has assisted in opening bank accounts for more than two-thirds of its driver-partners (640,000 people), introducing them to banking and other financial services for the very first time in their lives.

Nearly 1 million driver partners (more than 930,000) now rely on the Grab platform for income to their families. The number of drivers has grown 340% year-on-year since 2013. In Indonesia, year-on-year growth stands at a whopping 574%.

  1. Developing a more efficient transport network

Increasingly, Grab is broadening its services to new modes of transportation that cater to moving groups of people together, such as carpooling options which bring down fares of point-to-point travel. These options will be key to solving issues of congestion and pollution in Southeast Asia’s megacities. Its carpooling options GrabShare and GrabHitch have already started easing congestion and reducing air pollution. Grab saves an estimated almost 3.2 million kilograms in carbon emissions every year, by offering carpooling options and further optimising our booking system. This is equivalent to the amount of CO2 emitted by desk lights for 9,268 children to study in a year – and that’s assuming they keep the lights on 24/7!

[1] Google and Temasek (2016), E-conomy SEA: Unlocking the $200 billion digital opportunity in Southeast Asia.

Moving ahead for Grab in the near future

Safer driving experience with telematics programme expansion

Grab is expanding their telematics initiative (initial purpose was to reduce speeding) beyond monitoring speeding and looking into indicators for safe driving, hard braking, sudden acceleration and dangerous swerving. Combining machine learning and predictive analytics, this would greatly enhance Grab drivers driving more safely with weekly reports of their safety scores to them. This is currently launched in Singapore and will be progressively rolled out to other countries in the region. If you are a Grab customer, this would be of great news to you!

GrabChat

A messaging service that has helped and impacted both Grab drivers and passengers. 8 in 10 passengers cancel less when they use GrabChat, as they can easily inform their driver on where they are using template messages like “I’m here” or “Ok coming over now”.

This would be great news for passengers traveling to different countries in Southeast Asia and wanting to book a Grab ride. Grab now has auto-translation of template messages in 5 languages (Bahasa Indonesia, Bahasa Melayu, Simplified Chinese, Thai, and Vietnamese), to cater to regional travellers. 80% of all GrabChat messages already use the template text messages, which ensures safe, one-tap texting for drivers.

On Grab 5th Anniversary milestone, they have grew and expanded a lot, along with innovation, solving problems and coming up with innovative solutions along their journey. Congrats to Grab on your 5th Anniversary, looking forward to more updates, developments, growth and expansion news!

If you like to know more about Grab, do visit their website http://www.grab.com and download their Grab app if you haven’t!

* Information and details courtesy of Grab Singapore and Teneo Blue Rubicon *

Child-Friendly Rides with Grab

The use of child restraints in cars is a topic that is personal to me, even though I do not have any children, I have quite a number of nephews and nieces of different age range. Being a driver myself, I experienced a motor vehicle accident and saw major vehicle accidents happening to people around me, I am personally concerned on the topic of safe driving and having the appropriate child restraints for your child (if you have one).

Recently, I was introduced to mifold, the world leader in the ultra-compact portable child car seat category, thanks to Grab. This ultra-compact portable child car seat mifold is now equipped inside GrabCar vehicles under an exclusive partnership. During the media event and mifold demonstration, I got to know more about this ultra-compact portable child car seat and they will be now be equipped inside GrabCar vehicles, that can give families with young children the assurance and safety when they hail a GrabCar for their travel.

Here are more details of the child-friendly car rides with Grab with their exclusive partnership with mifold –

Grab, the leading ride-hailing platform in Southeast Asia, announced an exclusive partnership with mifold, the world leader in the ultra-compact portable child car seat category, to enhance child passenger safety in private-hire vehicles and provide more inclusive shared transportation services. Under the partnership, all GrabCar vehicles will be equipped with the advanced, compact and portable mifold Grab-and-Go child booster seats, and be part of the GrabFamily fleet. GrabFamily is Singapore’s first child-friendly private-hire car service operated by drivers who are trained to support families with young children and outfitted with mifold child booster seats designed for children between four and seven years old.

“We have been beta-testing GrabFamily for six months to provide extra care and protection to young passengers. GrabFamily is becoming a popular option for families and we want to make it even easier for parents to find a child-friendly point-to-point ride anywhere, anytime. By having the entire GrabCar fleet doubling up as GrabFamily, we are creating an inclusive shared transportation system to serve more families with young children and also provide additional income opportunities for our driver-partners who can now take GrabFamily bookings on top of regular GrabCar bookings. It’s a win-win for parents and drivers. Ultimately, the goal is to make child-friendly shared transport services more accessible to everyone which will help in reducing the need for car ownership for a car-lite future,” said Andrew Chan, Head of GrabCar Singapore.

According to Singapore’s Road Traffic Act, it is mandatory for children under 1.35m in height to use appropriate child restraints when travelling in private-hire vehicles. However, a Grab survey conducted last month with 520 Singapore-based parents found that only one in three parents (35%) own a child safety restraint, and only a fraction (8.5%) bring it out with them when they are not driving. Other key findings from the survey revealed that:

  • While safety of their child is top priority when travelling in private-hire cars, less than half of the surveyed parents (46%) are willing to pay a premium to use child restraints provided by private-hire car companies.
  • Majority of surveyed parents (62%) think that Grab drivers should proceed with the ride booking even if parents do not have the appropriate child restraints for their children.
  • Three-quarters of the surveyed parents (79%) think it is unfair that child restraints are required for children under 1.35m when travelling in private-hire cars but not taxis, while 8% think it is fair and the rest undecided. Fifty-nine percent cited that the same regulation should apply to both private-hire cars and taxis, while 37% think the regulation is unnecessary for both services.
  • When asked who (i.e. the parent, the driver, the private-hire car company, or all of the above) should be the most responsible for ensuring children’s safety when travelling, only 5% cited the private-hire car company. Yet 47% of parents think the private-hire car company should be the most responsible for providing a child safety restraint.

Commenting on the survey findings, Chan added: “We understand that many parents in Singapore do not own child booster seats and prefer not to invest in one so we are making every GrabCar on the road child-friendly by partnering with mifold. Trained GrabCar drivers can now legally transport child passengers aged four to seven. Grab cares deeply about safety and will continue to invest in making Grab the safest transport platform for our passengers.”

“We are delighted to be selected by Grab to be the exclusive partner for the GrabFamily program,” said Jon Sumroy, CEO and inventor of the mifold Grab-and-Go booster seat. “We created the ultra-compact car seat category with mifold so that more children will be safe in more cars on more journeys, more of the time. In Singapore many people rely on shared transport services to travel and it is simply not practical for passengers to carry around large bulky booster seats. Likewise, drivers cannot carry traditional bulky booster seats, taking up valuable space needed by passengers and for luggage.” Jon added, “We are proud to be partnering with Grab who will be the only ridehailing company in Singapore to offer booster seats in their entire fleet, demonstrating their true commitment to child passenger safety.”

A safer ride for child passengers with mifold booster seats

To ensure a safe and comfortable ride experience for child passengers and their parents, Grab selected the mifold Grab-and-Go booster seat – an advanced, compact and portable design that conforms to the most universally accepted global booster car seat regulations1.

As opposed to regular child booster seats that come in various forms and sizes, the mifold booster seat is a tenth of the size and easy to set up. Unlike a regular booster seat which requires the lifting of a child to be in the position of an adult, the mifold Grab-and-Go booster seat holds the seatbelt down to fit the child properly. Its unique design aids in shifting the seatbelt away from the child’s stomach and neck so that it fits snugly across the child’s chest and hips, keeping the child comfortable and protecting him from injury. The mifold Grab-and- Go booster seat can be easily adjusted to fit child passengers between four to seven years old, weighing between 15kg to 36kg, and under 1.35m in height.

For drivers, the compact mifold Grab-and-Go booster seat offers greater convenience as it can be folded into half and stored in the glove or door compartment, retrieved and set up easily whenever there is a child passenger on the ride. The booster seat is made of easy-to-clean material and stays cool even on a hot, sunny day, making it hygienic for sharing.

Choose Safety, Book GrabFamily

Each GrabFamily ride comes with one mifold Grab-and-Go booster seat for children aged between four and seven years old and weighing between 15 and 36 kg. Parents can book a GrabFamily ride by selecting the GrabFamily icon on the Grab app to ensure they are allocated to a car with the booster seat. Bookings can be made on-demand or in advance, and fares are shown upfront. A GrabFamily booking is just $2 more than the regular GrabCar Economy base fare of $2.50. As of today, more than 1,000 GrabCar drivers have started serving GrabFamily bookings, with all drivers to be onboard over the next few months.

For the best travel experience, Grab advises parents to

  1. Introduce their child to a car seat from an early age

As part of our research through conversations with parents, Grab has found that younger children prefer a car seat they are familiar with. Parents should introduce a child car seat early, as it takes time for children to get used to being buckled into a car seat. If a child has a car seat that he or she already likes, parents can use them for their Grab rides.

2. Book GrabFamily if travelling with young kids

Parents should book a GrabFamily ride by default to ensure drivers are prepared for a ride with a child. Those who book a GrabCar ride and do not have a child restraint with them will be charged a $2 fee on top of their GrabCar fare for the use of mifold booster seat.

3. Communicate your request early on

If parents have any additional requirements, they can leave a note when making a booking, or send drivers a message using the GrabChat in-app function and save on SMS charges. This helps them assess early on if they can accept the ride request, giving parents more time to make alternative arrangements if needed.

Grab is the sole authorised dealer for mifold Grab-and-Go booster seats for the transportation and ride-hailing industry in Singapore. Private-hire car drivers, taxi drivers and transport companies can purchase the mifold Grab-and-Go seat from Grab’s office at 18 Sin Ming Lane, #01-08 Midview City, Singapore 573960.

For more information on GrabFamily, visit https://www.grab.com/sg/family/.

* Information courtesy of Grab SEA and Golin *

Grab launched JustGrab service

Grab recently launched a new service, bringing JustGrab for GrabTaxi and GrabCar vehicles together, forming the largest supply of on-demand vehicles in Singapore.

The topic of dynamic pricing is a topic for discussion here and through the information shared below, it would give a better understanding of the overall picture.

Let me share with you more information and details from the press release information below:

Grab, Southeast Asia’s leading ride-hailing company, announced JustGrab, a new service that brings together fixed fare GrabTaxi and GrabCar vehicles to form the largest supply of on-demand vehicles in Singapore.

With increased vehicle supply, passengers can experience the most affordable taxi or private-hire car rides at a common fixed fare, subject to dynamic pricing, and shorter waiting time. The JustGrab service will be beta tested from today and progressively rolled out to Grab’s tiered GrabRewards customers first, before general public availability on 29 March.

With JustGrab, passengers need only tap a button to find the nearest fixed fare taxi and car within their vicinity. The JustGrab fleet comprises all HDT, Premier, Prime, SMRT, Trans-cab and GrabCar driver-partners to offer the following benefits:

? Lower fares with dynamic pricing: Dynamic pricing adjusts to real-time market demand, resulting in cheaper fares at low demand periods. By uniting fixed fare taxis and cars as one, the increased vehicle supply means JustGrab fares will fluctuate less and be more affordable throughout the day.

? Fret over surcharges no more: Traditional taxi surcharges such as midnight and Central Business District (CBD) charges no longer apply to JustGrab fares. Passengers’ trip fares, excluding toll charges added at the end of the journey, are reflected on the booking screen, giving them full knowledge and certainty of their trip fares before making their bookings.

? More travel options at different price points: JustGrab complements Grab’s existing GrabTaxi and GrabCar services to offer commuters another point-to-point on-demand travel option with Grab. Commuters who prefer metered fares can continue to use GrabTaxi, while those who prefer private-hire cars can go for GrabCar.

? JustGrab and get going: Access to the largest network of fixed fare rides means shorter waiting time for passengers. JustGrab finds passengers the nearest available fixed fare taxi or private-hire car ride within the vicinity at affordable, guaranteed fares.

“At Grab, we believe in pooling together resources to solve urban mobility issues. JustGrab combines the strengths of taxis and cars to improve the efficiency and affordability of point-to-point transportation in Singapore. We are positive that JustGrab will help shave waiting time for rides by up to five minutes, and bring us closer to our goal of ensuring commuters get a Grab ride within three minutes every time. Our hope is to encourage more people to use shared transportation over personal cars, and offer our driver-partners additional income opportunities from our growing passenger base,” said Melvin Vu, Head of GrabTaxi Singapore.

Making driving with Grab more sustainable with new driver care initiatives

With a strong commitment to driver care, Grab is enhancing benefits for GrabTaxi driver partners and introducing additional perks for top-tier GrabTaxi driver-partners under the Platinum Plus and Platinum programme, a rebrand of the Elite and Rangers programme:

GrabTaxi Platinum Plus and Platinum driver-partners will receive quarterly bonuses equivalent to and at half the previous quarter’s incentive payouts, respectively. The bonus comes on top of the incentive that they receive the current quarter, enabling driver-partners to earn more while driving with Grab.

In addition, all GrabTaxi driver-partners will receive a monthly eight percent Medisave contribution from Grab, based on their earned incentives, to help build up their Medisave savings. Grab’s Platinum Plus and Platinum driver-partner enjoy higher Medisave contribution at 15% and 10% respectively.

The quarterly bonuses and monthly Medisave contribution are the latest additions to Grab’s series of driver care initiatives. Grab also constantly recognises Platinum Plus and Platinum drivers for their high-quality service and hard work by rewarding them with special incentives, priority queues at Grab’s Driver Support Centres, and loyalty programmes such as subsidised holiday trips with fellow driver-partners and their families.

* Information and details courtesy of Grab Southeast Asia and Golin *

SMRT Taxis announced an exclusive partnership with Grab

On 17th March 2017, SMRT Taxis announced that they had signed an exclusive partnership with Grab, the leading ride-hailing platform in Southeast Asia. Both SMRT Taxis and Grab offer dynamic fixed fares via a new Grab service that I would be sharing in another article post.

Here are some key information and details from the SMRT Taxis announcement of their exclusive partnership with Grab –

  • All SMRT taxi drivers to use Grab as the only ride-hailing app for taxi bookings. Both companies are also collaborating to offer customers dynamic fixed fares for their taxi trips booked via Grab.
  • The dynamic fixed fare scheme, via a new Grab service which will launch soon, lets customers know the fare for their intended trip before the start of the journey. Dynamic fixed fares are displayed upfront, and already accounts for travel time, distance, booking fees, and real-time demand and supply for taxis. SMRT taxi drivers who accept bookings via this new Grab service enjoy fixed, competitive fares for their service.
  • Metered fares continue to apply for street-hail pickups as well as phone and GrabTaxi bookings.

Mr Tony Heng, Managing Director for SMRT Taxis and Private Hire Services said: “The market has evolved and matured significantly, and more customers are now open to having dynamic fixed fares for their taxi rides. This partnership with Grab allows us to keep the pricing for our services competitive, catering to different customer needs and preferences. In addition to our SMRT Taxi booking app and hotline, Grab’s platform will expand our taxi hirers’ access to meeting customer demands.”

Melvin Vu, Head of GrabTaxi Singapore said: “Grab has been engaging the authorities since December on implementing dynamic fixed fares for taxis, and we are glad that they have given the green light. The current taxi fare model does not account for real-time passenger demand and driver supply, which often means that passengers pay a surcharge even when there are many available taxis within the vicinity. Dynamic fixed fares ensure that taxis are better utilised throughout the day and passengers enjoy more affordable rides based on real-time market demands, while not eliminating metered fares. We look forward to working with SMRT Taxis and our partnering operators to start bringing the benefits of dynamic fixed fares to the community soon.”

*Information courtesy of SMRT Taxis and Grab Southeast Asia*