Grab celebrates 5th Anniversary

Grab recently celebrated their fifth anniversary milestone on 5th June 2017. They have also launched a “Moving SEA Together” report, highlighting the company’s growth across Southeast Asia. I had been following on their progress and expansion in the past year since Echelon Asia Summit 2016 and got to know them more from then on. Their progress, updates and expansion are pretty remarkable and amazing in this short period of time. From my coverage of Grab after Echelon Asia Summit 2016, I shared a few of their updates, progress and expansion over this period of time.

Grab today has up to 2.5 million rides daily, the largest ride-hailing platform, thus making them the preferred app for drivers and passengers use in Southeast Asia. Grab is now in 55 cities across Southeast Asia and their app has been downloaded onto over 45 million devices, a growth of 3X from June 2016.

The expansion of Grab goes beyond ride hailing, with their build up of their consumer platform that encompasses transport and mobile payments. GrabPay, their proprietary mobile payments solution is projected to grow even bigger than before. This expansion would be a very interesting development and I am keen to observe how fast and far it can grow.

GrabNow

A new service, born from Grab business innovation, that digitises the street hailing experience. This new service would first be available in Jakarta, passengers can flag down a GrabBike driver on the street, book a ride with the same driver immediately and pay via the Grab app.

I would like to share the following key information and details from their “Moving SEA Together” report:

“As Grab’s business has grown, the scale of problems we are solving has grown with it. We are an active contributor to solving Southeast Asia’s fundamental issues: congestion, jobs, trust in and access to the digital economy. These issues affect SEA’s long-term economic growth and Grab is very much committed to investing in our region. The only way to make meaningful long-term impact is to be laser focused on the important, everyday services to consumers: a more efficient transport network and wider access to cashless payments.

The ‘Moving SEA Together’ report is so meaningful to my co-founder Ling and I, because it affirms our belief that a homegrown startup can make a difference in the world, as long as we focus on doing the right thing. Every decision we make is guided by how best we can solve a local problem, and how it will benefit people and the wider community. We’ve been blessed with help from so many people – fellow Grabbers, drivers, agents, customers and investors – who put their faith in us, and encouraged us to always work towards big audacious goals. You can call us crazy, but perhaps Grab is a place for people who believe that what they do will improve lives through technology,” said Anthony Tan, Group CEO and Co-founder, Grab.

Report Findings: Five Years of Moving SEA Together

The ‘Moving SEA Together’ report shows how Grab has built a track record of solving local problems over the last five years, and changed its drivers’ and passengers’ lives in meaningful ways.

  1. Making commuting easier and safer for passengers

On average, Grab commuters reach their destinations in less than half the time (52% reduction in travel time on average) compared to public transport options in their cities. The greatest time-savings come from the Philippines (70% reduction in travel times) and Indonesia (64%), with both countries having thriving – yet highly congested – capital cities. With Grab’s new GrabNow service, passengers can shave even more time off their commute.

Grab has also made commuting safer for its millions of passengers by consistently raising the bar for safety in the ride-hailing space. Grab traffic accident rates are on average 5 times lower than the country average, with those numbers jumping up to 6 times safer in Vietnam and Malaysia. This focus on making transport more convenient and safer in SEA’s rapidly developing cities has resonated with people, with the number of Grab app downloads growing 360% year-on-year since 2013.

  1. Improving drivers’ earning potential

Grab driver-partners earn on average one-third (32%) more on a per hour basis compared to average worker wages across all of Grab’s markets. Driver-partner incomes have been strongest in Vietnam (55% more than average wages), Malaysia (48%) and the Philippines (35%). With 70% of Southeast Asians still lacking basic internet access[1], the Grab app with Grab micro financed phones made it possible for many driver-partners to first experience the power of the internet – bridging the digital divide. Grab has assisted in opening bank accounts for more than two-thirds of its driver-partners (640,000 people), introducing them to banking and other financial services for the very first time in their lives.

Nearly 1 million driver partners (more than 930,000) now rely on the Grab platform for income to their families. The number of drivers has grown 340% year-on-year since 2013. In Indonesia, year-on-year growth stands at a whopping 574%.

  1. Developing a more efficient transport network

Increasingly, Grab is broadening its services to new modes of transportation that cater to moving groups of people together, such as carpooling options which bring down fares of point-to-point travel. These options will be key to solving issues of congestion and pollution in Southeast Asia’s megacities. Its carpooling options GrabShare and GrabHitch have already started easing congestion and reducing air pollution. Grab saves an estimated almost 3.2 million kilograms in carbon emissions every year, by offering carpooling options and further optimising our booking system. This is equivalent to the amount of CO2 emitted by desk lights for 9,268 children to study in a year – and that’s assuming they keep the lights on 24/7!

[1] Google and Temasek (2016), E-conomy SEA: Unlocking the $200 billion digital opportunity in Southeast Asia.

Moving ahead for Grab in the near future

Safer driving experience with telematics programme expansion

Grab is expanding their telematics initiative (initial purpose was to reduce speeding) beyond monitoring speeding and looking into indicators for safe driving, hard braking, sudden acceleration and dangerous swerving. Combining machine learning and predictive analytics, this would greatly enhance Grab drivers driving more safely with weekly reports of their safety scores to them. This is currently launched in Singapore and will be progressively rolled out to other countries in the region. If you are a Grab customer, this would be of great news to you!

GrabChat

A messaging service that has helped and impacted both Grab drivers and passengers. 8 in 10 passengers cancel less when they use GrabChat, as they can easily inform their driver on where they are using template messages like “I’m here” or “Ok coming over now”.

This would be great news for passengers traveling to different countries in Southeast Asia and wanting to book a Grab ride. Grab now has auto-translation of template messages in 5 languages (Bahasa Indonesia, Bahasa Melayu, Simplified Chinese, Thai, and Vietnamese), to cater to regional travellers. 80% of all GrabChat messages already use the template text messages, which ensures safe, one-tap texting for drivers.

On Grab 5th Anniversary milestone, they have grew and expanded a lot, along with innovation, solving problems and coming up with innovative solutions along their journey. Congrats to Grab on your 5th Anniversary, looking forward to more updates, developments, growth and expansion news!

If you like to know more about Grab, do visit their website http://www.grab.com and download their Grab app if you haven’t!

* Information and details courtesy of Grab Singapore and Teneo Blue Rubicon *

Chance to Meet Social Media Stars with Grab and Tinder

A chance to meet social media stars on a shared car ride on 19th May 2017 in Singapore, would you like to try and grab this chance?

With Grab, Southeast Asia’s leading ride hailing company, they are partnering with Tinder, the world’s leading social app for meeting people, so users can spend the day with their favourite social media personalities.

This GrabShare special can be a very interesting experience for carpool users, you never who you might meet on a carpool ride here in Singapore! If you are keen and want to grab the chance to meet social media stars in Singapore, 19th May 2017 is the day!

Let me share more information on Grab and Tinder partnership to give users the chance to meet social media stars in Singapore –

“Many of us are creatures of habit – hanging out with the same circle of friends and visiting the same places. Unknowingly, we have created our own little ecosystems. Our carpool service, GrabShare, lets passengers share a ride and the fare, and meet new people in the process. This partnership with Tinder is a fun and light-hearted way to encourage more people to carpool and potentially meet social media personalities on their next Grab ride,” said Cheryl Goh, Grab’s Vice President for Marketing.

“Tinder is a platform for meeting new people,” said David Wyler, VP of Global Partnerships at Tinder. “Our simple user interface makes it easy to meet people anywhere. We wanted to provide an opportunity for our users to connect with some of their favourite social media stars and still get to their next meeting on time. Grab is the perfect partner to make this happen.”

How it Works

On 19 May, Grab x Tinder’s “New Places, New Faces” activation will have selected social media personalities each roving in a GrabShare ride and picking up passengers starting from 11am to 4pm. Passengers can take this opportunity to get to know these personalities while riding to their destination of choice.

At the end of the activation on 19 May, each personality will select a passenger he or she would like to get to know better. Tinder and Grab will then arrange a day-out for them to explore a new experience together, depending on their interests!

The rides will be filmed, and the most interesting and fun moments will be captured on video and shared on the Grab Facebook page.

Get to Know Singapore’s Social Media Personalities

Book a ride on 19 May via the Grab x Tinder “New Faces, New Places” icon  within the Grab app for a chance to ride with one of Singapore’s social media personalities, such as Ben Tang, Brandon Teo, Brenda Ng, Cheryl Tay, Chloe Choo, Victoria Cheng and Yang Jiamin.

All you need to do is to watch out for content between now and 19 May on Grab and Tinder’s social platforms to find out more about these personalities, because you might just be sharing a ride with them!

More information on the Social Media Stars

NAME ABOUT THEM
Ben Tang

@bentanggg

Ben is a simple guy who has seen and experienced some of the biggest of things in life, but believes that it’s the little things that shine through simplicity that really makes his day. To Ben, a good conversation is far better than a ‘perfect situation’. And a perfect person is not someone you meet on the first date, but is someone you decide to commit to…because she’s worth it.
Brandon Teo

@brandyontherock

Brandon loves adventure and has recently travelled to a number of countries in Europe. He enjoys the thrill of meeting new people and sharing experiences with each other. He believes that some people may even meet their other halves as they explore the world.
Brenda Ng

@brenwho

A social science graduate and social media enthusiast, Brenda’s social media platforms are channels for documenting her way of life, mainly her fashion related visuals, the occasional product reviews and daily life in a nutshell.

 

Coming a long way from taking pictures with an iPhone 4 to currently a Canon DSLR, social media has given Brenda the opportunity to pick up new hobbies such as photography, editing and writing and at the same time, connecting her to like-minded individuals whom she now calls friends.

Cheryl Tay

@cheryltaysg

First establishing herself in the world of cars and motorsports, sports and fitness personality Cheryl Tay believes strongly in body positivity and hence founded body image movement Rock The Naked Truth. Always looking for new challenges in life too, Cheryl is currently training for Ironman 70.3 triathlons. She also enjoys extreme sports such as bungee jumping and skydiving.
Chloe Choo

@chloeandchoo

5 things about Chloe:

  1. Chocolate anything is definitely hell yes!
  2. House and chillpops are the peanut butter to my daily jam.
  3. Lucky 13, the number of my tatts.
  4. Owner of 3 dogs, 2 tortoises and 1 parrot, welcome to my little animal camp.
  5. Eating is my only exercise, there’s a secret though how I can still fit into that size 0 dress.
Victoria Cheng

@victoriacheng

Victoria grew up in New York, but her career began in the Food & Beverage industry in Hong Kong. Victoria was then given the opportunity to move to Singapore, joining one of Singapore’s highly regarded food magazines. These days, Victoria finds herself hopping from city to city, working on personal food related projects. The work over the years have come to include guidebooks, food television and feature articles for numerous publications in the United States, Singapore and Hong Kong.
Yang Jiamin

@jyan.yoga

Jiamin loves travelling and surrounding herself in a new environment. She loves meeting people from all walks of life to gain knowledge and insights. Her guilty pleasures are ice cream milk tea and Ruffles chips.

* Information and details courtesy of Grab SEA and Golin *

Grab’s new commercial Carpool service – GrabShare

Grab, the leading ride-hailing platform in Southeast Asia recently announced GrabShare on 6th December 2016. GrabShare is Grab’s new commercial carpool service, whereby passengers can share a ride and fare.

I remembered visiting Grab’s booth at Echelon Asia Summit 2016 and learned about their Grab for Work. The Head of Grab Singapore, Mr Lim Kell Jay, also spoke at one of the platforms during Echelon Asia Summit 2016, his sharing and views left a good impression on me. Technology advancements have changed tremendously over the past few decades and in today’s climate, “Disrupt or Be Disrupted” on Grab’s business card sums it up perfectly.

During GrabShare official launch event on 6th December 2016, I had the opportunity to witness the launch of GrabShare and the chance to hear Kell Jay speak again, sharing about Grab and GrabShare. Kell Jay mentioned to the visitors present at the official launch event that caught my attention and left an impression on me, Grab looks after their drivers and in turn, the Grab drivers would look after the passengers that they fetch and ferry around. In my personal humble opinion and from a services industry provision perspective, this business philosophy is the way to go for growth and expansion (for Grab’s service/ride-hailing/transportation).

Let me share more information and details about GrabShare from the press release information below –

Grab, the leading ride-hailing platform in Southeast Asia, today announced GrabShare, the company’s first commercial carpool service that is beta-tested in Singapore. With GrabShare, passengers enjoy cheaper rides while drivers earn more from completing two passenger bookings in one trip. GrabShare is the company’s fourth transport service in Singapore and complements GrabTaxi (taxi-hailing), GrabCar (private hire car-hailing) and GrabHitch (non-commercial social carpooling).

To get passengers quickly to their destinations, GrabShare pairs just two passenger bookings with similar trip routes within a single trip. Passengers will only experience a maximum of two stops before reaching their destinations. For example, if Passenger A commences the ride and is paired with Passenger B, depending on the more efficient trip route, Passenger A may make a first stop to pick-up Passenger B and a second to drop-off Passenger B.

“Commuters in Singapore indicated that they would be open to carpooling if they didn’t have to make long detours with numerous passengers in one trip. Drivers had the same feedback and wanted the option of taking short breaks between trips. GrabShare is designed with drivers and passengers in mind to provide the best carpool experience in Singapore — passengers enjoy cheaper fares with minimal additional time spent on the road, and drivers earn more from shorter carpool trips,” said Lim Kell Jay, Head of Grab Singapore.

Benefits of GrabShare to passengers include:

1. Cheaper fares

GrabShare fares are priced up to 30 percent cheaper than GrabCar Economy fares. Fares are fixed and displayed upfront. With Grab’s dynamic pricing model that balances supply and demand, passengers enjoy cheaper rides during non-peak hours when more available drivers are on the road.

2. Ride with a friend at no additional cost

GrabShare users can bring another friend on the ride at no additional cost, as long as both share the same pick-up and drop-off locations.

3. Maximum two-stop guarantee

Passengers can expect no more than two stops before reaching their destinations. This ensures everyone reaches their locations fast for less. Drivers will wait up to three minutes for each passenger at pick-ups.

4. Instant booking

Passengers can book a GrabShare ride on-demand from anywhere, at any time and enjoy socialising with fellow commuters on the ride.

5. Ride with peace of mind

Grab’s Group Personal Accident Insurance covers all passengers in the event of an accident. The total personal accident benefits for the driver or passengers can be up to US$250,000 per vehicle, or up to an aggregate limit of US$2.5 million per accident.

Benefits of GrabShare to drivers include:

1. Higher earnings

Drivers can complete two passenger bookings at once to receive higher combined fares with every GrabShare trip.

2. Similar trip routes

Every GrabShare match is designed to minimise additional distance travelled, reducing fuel consumption and time spent on a GrabShare trip.

How GrabShare works

1. Passenger A selects GrabShare ride and is picked up by a GrabShare driver.

2. Passenger B selects GrabShare ride, and Passenger A and B are matched. The Grab app notifies both the driver and Passenger A and B of a successful match.

3. Diver makes a slight detour to pick up Passenger B. Both Passenger A and B can bring one other person to ride with them (for example, four seats in the car may be filled).

4. The order of pick-up and drop-off ensures that both Passenger A and B get to their destinations quickly.

Friday 9th December 2016 Special!
To celebrate the launch, passengers can ride with GrabShare for a flat fee of SGD5 on Friday, 9 December, regardless of the journey.

Download the Grab app today from the App Store and Google Play to experience GrabShare. For more information, please visit https://www.grab.com/sg/share/.

* Information courtesy of Grab Singapore and Golin *