Fuji Xerox Singapore, a leading provider in document and communications solutions, recently presented their third edition of its flagship event, the Fuji Xerox Innovation Re:Mix Forum Work Reimagined 2020. In 2019, I attended my first Innovation Re:Mix Forum Work Reimagined by Fuji Xerox, it was an eye opener and learning experience. With this ongoing global pandemic Covid-19 situation in 2020, it was a very different experience as compared to attending the event in person. The whole world and economy has changed, adopted and adapted to a new working environment and how they engage their partners, stakeholders, customers and the public.
Attending virtual online meetings, conferences, media events is the new normal during this Covid-19 period, although it took me a while to get used to this new normal. As the world economy is still suffering from the impacts of the global pandemic Covid-19, the Innovation Re:Mix Forum is a timely event, forums and discussions on how businesses are facing during this difficult and uncertain period, their accelerated digital transformation journeys, changes, adaptions and adoptions of new technology and workflows to ensure their business continuity.
During the course of working from home (WFH), observing and following Covid-19 news, impacts and disruptions to the world economy. I am interested in the future of work, the new future workplace and working style. As a sole proprietor photography business owner, covering consumer and enterprise technology topics on my other content creation segment. The Enterprise track and SMB track that were presented during Innovation Re:Mix Forum Work Reimagined were of key interest to me.
Fuji Xerox leads the way, true to their corporate culture and practice, the Japanese concept of “Genko-Itchi” by walking-the-talk. The agenda of this three days conference was set by new Chief Executive Officer Mr Koh Ching Hong, who assumed his role amid the pandemic.
“As Fuji Xerox innovate within to meet the new demands in the marketplace, we are also enabling our customers with new ideas in transforming how their processes work in new digital world, how their distributed workforce collaborate more effectively, and how they are able to re-connect and re-engage their customers and stakeholder as we go into the next normal,” said Mr Koh Ching Hong. “This is emphasised in our annual Innovation Re:Mix Forum as we explore how organisations, big and small, can pivot their business and future-proof operational resiliency and customer engagements amidst current challenging times.”
This conference is also the pioneer virtual conference hosted on International Data Corporation’s (IDC) new proprietary platform, IDC Arena.
Enterprise Track: Digital Disruption: Pivoting Your Business for a Strong Future
The Enterprise track offered out-of-the-box perspectives at critical factors to consider as industries across Asia Pacific move to return to the workplace, along with an analysis on the trend of increased investment in technologies in spite of current economic gloom. Mr Simon Piff, Vice President, Practice Group, IDC Asia/Pacific, also identified how investments in AI and robotic automation can enable a hybrid workforce are adequately supported in IT visibility, remote management and other concerns, to ensure that organisations are able to return to growth.
The panel “Reinvent Digital Workplaces” discussed what “productivity” means to their digital workforce, and shared firsthand experience on the technologies that have equipped their businesses in creating new value through digital means. The panellists are:
- Mr Koh Ching Hong, Chief Executive Officer, Fuji Xerox Singapore
- Mr Alp Altun, Chief Transformation Officer, Allianz SE Insurance Management Asia Pacific
- Mr Bryan Koh, Chief Executive Officer & Founder, White Coat
Mr Koh Ching Hong also shared exclusive perspectives and practices on the importance of a strong groundwork such as workflow automation can aid in a more seamless implementation and integration of IoT, AI, and cognitive technologies in organisations. He cited an in-house example of the implementation of a new intelligent e-invoicing system that resulted to cost savings of 22% and faster payment cycles for Fuji Xerox Singapore.
Mr Tim Smith, Executive General Manager, Sales and Marketing, Fuji Xerox Asia Pacific, in ‘Reimagine Customer Engagements’ delved into the ever-changing consumer landscape that has been made more volatile in the current climate. In the presentation, Tim also explored and showcased how enterprises can seamlessly scale up digital capabilities and harmonise online and offline channels for a holistic approach towards customer communications.
SMB Track: Building Resiliency with Digital Acceleration
These unprecedented times has seen businesses across all sectors scrambling to scale technologically simply to survive. With the sudden surge in digital transactions and communications, businesses – especially SMBs (Small and Medium-sized Businesses) that are still digitally transforming – are heavily challenged, especially with the absence of a physical workforce due to the global pandemic.
Mr Eric Tan, Senior Director, Integrated Solutions & Sales, Fuji Xerox Singapore opened the SMB track with an overview of the current business landscape and insights on how digital innovation is now synonymous with digital resilience.
The track was followed by a roundtable discussion hosted by Mr Eric Tan with prominent SMB leaders such as:
- Ms. Tan Su Lin, Chief of Staff / Vice President, Operations, Carousell
- Mr Toby Koh, Group Managing Director, Ademco Security
- Ms. Charlene Chng, Head of IT, Poh Heng Jewellery
- Mr Connor Clark-Lindh, Head of Smallholder PeopleOps, Yara Digital Farming
The roundtable session featured tips and best practices on how these SMBs were able to effectively and efficiently digitise processes and operations by taking an inside-out approach. The speakers also elaborated on Classified 4.0 where they envision an AI-led and enhanced omni-channel experience as the future of customer engagement.
After watching and listening to both Enterprise Track and SMB Track presentations and discussions, it’s another learning experience for me on how the future of work may look like in a post Covid-19 world. Digital disruptions, transformations, changes, adoption and adaption have begun, more to come in the very near future. How would the new future workplace be like in the very near future remains a very interesting proposition for the whole world and economy.
Fuji Xerox Singapore recently launched 19 new models from its digital multifunction printer ApeosPort and DocuPrint series recently, supporting their customers in accelerating efficiency while enhancing security, document management and remote working capabilities.
If you would like to learn more about Innovation Re:Mix Forum Work Reimagined, please visit Fuji Xerox Singapore’s
Facebook at https://www.facebook.com/FujiXeroxSingapore
I would like to thank Fuji Xerox for the invitation to attend their third edition of Innovation Re:Mix Forum Work Reimagined.
* Information courtesy of Fuji Xerox Singapore and Huntington Communications *